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We do not offer any returns or exchanges on customized uniforms or fully sublimated uniforms. If your account is approved for a wholesale discount code, there are no returns on any discounted order. If you ordered blank style uniforms that are not made to order, with no customization you can return them by reaching out to us no later then 7 days from the time you receive them with a 25% restocking fee minus the cost of the original shipping and you will also be responsible for the shipping cost of sending them back to us. If you got free shipping on your order, there will be a deduction equivalent to the shipping option that was listed for the amount of uniforms that you ordered. For example, if you ordered 15 uniforms and the cost of shipping was $25 but you chose the free shipping option, there would be a $25 shipping fee deduction of the total amount plus the 25% restocking fee. If you do return any items, they must be brand new and unworn, have all of the original tags with them, and be in their original packaging. After we receive them it can take up to 5 business days to process your return and another 3-5 business days to process your refund. If you do decide to return them you will need to send them out no later than 7 days from when you receive them. Once we receive them, we will inspect them to make sure they qualify for a return. If you're items do not meet the standards stated above they will be returned back to you and you will be responsible for the cost of shipping. If you decide you want them to be sent back to you we will provide you with an invoice for the shipping cost that must be paid for in order for those items to be shipped back to you.
Returns for blank styles are only eligible by giving us notice within 2 days of receiving them and if authorized they must be shipped back within 5 days. Failure to ship within the 5 days of receiving the return authorization will result in a void on the eligibility of the return.
In the scenario that your order requires customization and it arrives without it, your order will be entitled to a refund of the customization that is missing only. Since customization are optional add ons and are not a mandatory part of the uniforms it does not warrant a full refund of the order.
In the scenario where your order is missing items, it must be reported to us within 3 business days of receiving the package to be considered and it will only be entitled to a refund of the missing items. It does not warrant a return or full refund of your entire order.
If you pick up any of our ready made kits at our warehouse, all sales are final.
If you decide to cancel your order prior to it being approved, sent in for processing, and or shipped, we deduct a 4% transaction fee if it’s within the first 3 days of placing your order. For example, if you decide to cancel an order after we have printed out logos, names or numbers for your approval, the cost of those items are deducted from the total amount if its within the first 3 days of your order being placed. If an order is approved by you and has been sent in for processing, we are not able to accept any cancellations. If you have placed an order and you did not require approval pictures you can cancel free of charge within the first 2 hours of placing your order. If you decide to cancel after that time frame and you did not require approval pictures there will be a 25% restocking fee if the cancellation is approved. If you placed a custom order and it’s been over 3 days since placing your order, there is a 15% cancellation fee of the total amount plus the cost of any logos, numbers, or names that were printed, and any other applicable items or services that were applied to your order as long as your order has not been approved for full production. If your fully custom design order is approved and sent in for processing we will not be able to cancel your order.
If your products are authorized for a return, you must ship them to the following address;
Address: 1817 N Avenue, 1817 North Avenue, Hubbard Nebraska 68741, United States
You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.